Delivery&Payment

We accept Visa, MasterCard, American Express.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to FORTEDEMARMI.com

Please note, payment is only debited from your card at time of dispatch.

Select your shipping destination from the list of countries and you will get the available options and charges from our shipping partner DHL.

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by Order Status.

Our shipping partner, DHL, also offers you the flexibility to make changes to your delivery while your purchase is on its way to you. Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:

Rescheduling your delivery for a nominated day
Placing your shipment on hold if you are away from home
Arranging to collect your order from a DHL service point
To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.

Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

China

As clearance procedures vary between Chinese gateways, please contact your local DHL on the telephone numbers below to receive further information.

Call DHL from within China: 800 810 800 (from a landline) or 400 810 8000 (from a mobile).

From the rest of the world:
North China – 86 10 67806680
East China – 86 21 55514777
South China – 86 20 86669288

Gaza

All orders to Gaza are temporarily suspended. To ensure that you still receive your package, please select an alternative shipping address.

Jersey – United Kingdom

Purchases imported into Jersey can be cleared online before arriving at customs.

To declare your shipment, enter the DHL tracking number assigned to your order, which acts as the unique Consignment Line Code (CLC).

View more information.

Mexico

If your order contains footwear, you must hire a licensed broker to clear customs.

GCC Countries

A copy of the following documents must be provided to DHL when shipments arrive to the destinations below:

Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)

Restrictions on jewelry

We are currently unable to dispatch orders containing jewelry to China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

South Korea

All South Korean postcodes must now be 5 digits.

To avoid any possible delays, make sure your postcode is entered correctly when placing your order.

Russia

We have our office in Moscow. To order please proceed to Доставка и Оплата 

Turkey

For orders over 75 EUR, DHL will need you to provide one of the following pieces of information:

      • TR ID number (if you are a Turkish citizen)
      • VAT number (for deliveries to a company address)
      • Passport number (non-residents)

DHL will contact you for this once your order arrives in Turkey, and your details will be stored for future shipments.